FAQ's
**Frequently Asked Questions (FAQs)**
**Q: Where are you based?**
We operate globally with trusted fulfillment centers in Asia and the Middle East. Our designs are inspired by European minimalism.
**Q: How long does shipping take?**
Orders are processed in 1–2 days. Delivery takes:
- Pakistan: 3–7 business days
- USA, UK, Australia,Canada,UAE,Saudi Arab, Singapore, : 5–12 business days (Any problem in shipping can take upto 20days at most )
- Rest of the world: 10–20 business days
Tracking info will be sent once your order is shipped.
**Q: Do you offer refunds or exchanges?**
Yes! We have a 7-day return policy. If you're not satisfied, email us at support@astoxiaofficial.com with your order number and reason.
**Q: Is my payment secure?**
Absolutely. We use SSL encryption and secure payment gateways. Your card details are never stored.
**Q: Do you offer Cash on Delivery (COD)?**
Currently, COD is only available in select regions. For all other locations, online payment is required.
**Q: Can I track my order?**
Yes — tracking information will be sent via email 3–5 days after dispatch.
**Q: I entered the wrong address. What do I do?**
Contact us immediately at support@astoxiaofficial.com. If the order hasn’t shipped yet, we’ll update it for you.
Still have questions? Email us anytime — we’re happy to help.
